PRIVACY POLICY

Last Updated: March 25, 2024.
 
We value and respect your privacy. This Privacy Policy outlines the types of personal information we collect from users of our website, how we use and protect that information, and the choices you have regarding your personal data. By using our website, you agree to the terms described in this Privacy Policy.
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Information We Collect
We may collect the following personal information when you use our website or engage with our services:
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1. Name

2. Email address

3. Phone number

4. Payment information

5. Billing addresses

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Use of Personal Information
We collect and use your personal information for the following purposes:
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a. To provide and deliver our products and services to you.
b. To process your orders and payments.
c. To respond to your inquiries, comments, or requests.
d. To send you marketing communications and promotional offers (with your consent).
e. To improve our website and services based on user feedback and usage patterns.
f. To comply with legal obligations and resolve disputes.
g. To protect the security and integrity of our website and services.
 
Sharing of Personal Information
We may share your personal information with third parties in the following circumstances:
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a. Service Providers: We may engage third-party service providers to assist with website hosting, payment processing, order fulfillment, and other essential services. These providers are obligated to keep your personal information confidential and secure.
b. Legal Compliance: We may disclose your personal information if required by law, court order, or government request.
c. Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new owners.
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Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
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1. Cookies and Tracking Technologies: Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather information about how our website is used.

2. What Are Cookies: Cookies are small text files stored on your device when you visit our website. They help us track your preferences, remember your settings, and analyze how you interact with our website.

3. Types of Cookies We Use: a. Necessary Cookies: These cookies are essential for the functioning of our website and cannot be disabled. They enable core functionality like page navigation, access to secure areas, and payment processing.

   • Analytical Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most frequently. We use this data to improve the website's performance and user experience.

   • Marketing Cookies: These cookies are used to track your browsing habits and interests to deliver targeted advertisements and promotions. They may be set by third-party advertising networks.

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Your Cookie Choices
You can choose to accept or decline cookies through your browser settings. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of our website's features.
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1. Third-Party Cookies: We may use third-party services that place their cookies on your device. These cookies are subject to the policies of those third parties, and we recommend reviewing their respective privacy policies.

2. Changes to the Cookie Policy: We may update this Cookie Policy from time to time to reflect changes in technology or legal requirements. Any updates will be posted on this page.

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International Use and Compliance
Kat Studios operates from Guelph, Canada, but our website may be accessed and used by individuals and businesses located worldwide. By using our website and providing your personal information, you acknowledge and agree that your data may be transferred to and processed in countries outside of your country of residence.
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Please be aware that the data protection and privacy laws in other countries may differ from those in your jurisdiction. We take reasonable steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy, regardless of the location of processing. When we transfer your data internationally, we will do so in compliance with applicable data protection laws.
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Sales Policy
All sales made on Kat Studios (www.katstudios.ca) are final. Once a purchase is completed, no refunds, returns, or exchanges will be granted unless otherwise required by applicable law.
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Refund and Cancellation Policy
Refunds: At Kat Studios, we do not offer refunds for products or services purchased on our website (www.katstudios.ca), including programs and private lessons, unless required by applicable law. All sales are considered final once the product or service has been delivered.
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Order Placement and Concerns: If you have placed an order by mistake or have any concerns regarding your purchase, we want to ensure your satisfaction. Please contact us promptly via kat@katstudios.ca and we will do our best to address your concerns and find a suitable solution.
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We are committed to providing excellent customer service and will work with you to resolve any issues to the best of our ability. Your satisfaction is important to us, and we appreciate your understanding of our refund policy.
 
Please note that the refund and cancellation policy applies to all products and services offered by Kat Studios, and any exceptions will be determined at our sole discretion.
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Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices. We will post the updated policy on our website, and the changes will be effective from the date of posting.
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Contact Us
If you have any questions or concerns regarding our Privacy Policy or Cookie Policy, please contact us at kat@katstudios.ca